Shipping policy

Shipping Policy Overview

Thank you for shopping with paddocktopantry.shop.

This Shipping Policy explains our standard shipping service, delivery estimates, order processing, tracking, delivery problems, address changes, delays, lost packages, and related procedures for orders delivered in Canada.

For shipping assistance, contact:

info@paddocktopantry.shop

Free Standard Shipping

All orders receive free standard shipping.

There is no minimum purchase amount required to qualify for our standard free shipping service.

Unless an additional delivery service is clearly offered and selected at checkout, standard shipping is the delivery service applicable to orders placed through paddocktopantry.shop.

Standard Delivery Time

Our estimated standard delivery time is:

15–20 days

The 15–20 day period is an estimated delivery timeframe under ordinary shipping conditions.

Delivery times may occasionally be affected by circumstances beyond our reasonable control.

Delivery Estimates

We make reasonable efforts to ensure orders are processed and delivered within the stated timeframe.

However, a delivery estimate is not an absolute guarantee of arrival on a specific date unless we expressly state otherwise.

Potential causes of delay may include:

• severe weather;
• natural disasters;
• transportation disruptions;
• carrier delays;
• public holidays;
• unusually high shipping volumes;
• labour disruptions;
• customs or border procedures where applicable;
• security inspections;
• remote delivery locations;
• incorrect or incomplete addresses;
• failed delivery attempts; or
• other circumstances outside our reasonable control.

Where we become aware of a material problem affecting your order, we will make reasonable efforts to assist.

Order Confirmation

After placing an order, customers will normally receive an electronic confirmation at the email address supplied during checkout.

Please review your confirmation carefully.

If you identify an error in your shipping address or order information, contact us immediately at:

info@paddocktopantry.shop

Order Processing

Orders are reviewed and prepared before shipment.

Processing may include:

• payment verification;
• fraud-prevention checks;
• inventory confirmation;
• preparation for shipment;
• packaging;
• label creation; and
• transfer to a shipping provider.

Our overall standard delivery estimate is intended to provide customers with a practical expectation for delivery.

Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address.

Please verify:

• recipient name;
• street address;
• unit or apartment number;
• city;
• province or territory;
• postal code; and
• other necessary delivery information.

We are not responsible for avoidable delivery delays caused by materially incorrect customer-supplied address information, except where otherwise required by law.

Address Changes

If you need to change your shipping address after placing an order, contact:

info@paddocktopantry.shop

We will attempt to make the requested change if fulfillment has not progressed too far.

Once a package has been processed or transferred to a shipping carrier, we cannot guarantee that the delivery address can be changed.

Tracking

Where tracking is available, tracking information may be provided by email or through the relevant order information page.

Tracking information may require time to become active after a shipping label is created.

Temporary gaps in tracking scans do not necessarily indicate that a package has been lost.

Multiple Packages

An order containing multiple products may occasionally be shipped in more than one package.

Packages from the same order may arrive separately.

Where available, separate tracking information may be provided.

You will not be charged additional standard shipping fees when we choose to split an order into multiple standard shipments.

Delivery Attempts

Depending on the carrier and delivery location, delivery may:

• be made directly to the address;
• be left in a reasonably secure location;
• require a signature;
• be redirected to a pickup point; or
• require another delivery attempt.

Carrier procedures may vary.

Customers should monitor tracking information and carrier notices where available.

Delayed Orders

If your order has not arrived within the expected delivery period, contact us at:

info@paddocktopantry.shop

Please provide:

• your order number;
• the customer name;
• the email address associated with the order; and
• any relevant tracking information.

We will review available information and, where appropriate, contact or work with the relevant shipping provider.

Lost Packages

If tracking information indicates that a package may have been lost in transit, contact us.

We may investigate the shipment with the carrier before approving a replacement or refund.

The outcome will depend on the circumstances, available tracking information, carrier investigation, proof of delivery, and applicable law.

Nothing in this section restricts rights relating to non-delivery that cannot legally be excluded.

Packages Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate the package, we recommend that you:

1. check the delivery location carefully;
2. check with other members of the household;
3. check building reception or a mailroom where applicable;
4. review any delivery photograph or carrier notice;
5. check with nearby neighbours where appropriate; and
6. contact us at info@paddocktopantry.shop if the package remains missing.

We may request reasonable information to help investigate.

Damaged Packages

If a package arrives visibly damaged, photograph the packaging before disposing of it where reasonably possible.

If the product itself is damaged, please contact us at:

info@paddocktopantry.shop

Include:

• your order number;
• photographs of the packaging;
• photographs of the damaged item; and
• a description of the problem.

Damage claims will be handled in accordance with our Return and Refund Policy and applicable consumer law.

Incorrect Items

If you receive an incorrect product, contact us promptly.

Where the error is attributable to us, we will provide an appropriate remedy and will not require you to bear reasonable return shipping costs required solely to correct our error.

Undeliverable Packages

A package may be returned to sender because of:

• an incomplete address;
• an incorrect postal code;
• an invalid address;
• repeated failed delivery attempts;
• failure to collect the parcel;
• refusal of delivery; or
• another carrier-determined reason.

If a package is returned to us, contact info@paddocktopantry.shop so we can review available options.

Additional costs arising solely from a customer-provided incorrect address or failure to collect a package may be the customer's responsibility where permitted by law.

Refused Deliveries

Refusing a package does not automatically guarantee a refund.

If you want to return an order, we recommend receiving the shipment and following our Return and Refund Policy unless the carrier or our customer service team instructs otherwise.

Remote Locations

Some remote or difficult-to-access Canadian addresses may experience longer carrier transit periods.

If a particular destination cannot be served, we will contact the customer and provide an appropriate resolution, including cancellation and refund where necessary.

Shipping Charges

Standard shipping is:

FREE

We do not charge a standard shipping fee for eligible orders covered by this policy.

If any optional premium service becomes available, its price and conditions will be displayed before the customer completes the transaction.

Customs and Import Matters

For orders fulfilled in a manner that involves international transportation, customs, carrier, or import processing may occasionally affect delivery.

Where taxes, duties, or other charges are collected by us, they will be displayed as applicable during checkout.

We will not intentionally impose undisclosed mandatory charges inconsistent with applicable consumer law.

Order Cancellation Before Shipment

If you wish to cancel an order, contact us immediately:

info@paddocktopantry.shop

We will attempt to cancel the order before fulfillment.

Cancellation cannot be guaranteed after shipment preparation or carrier transfer has begun.

Shipping and Returns

Free standard shipping on the original order does not automatically mean that return shipping is free.

Return shipping responsibility is governed by our Return and Refund Policy.

Where a return results from our confirmed error or an eligible damaged, defective, or incorrect product, we will handle return costs as stated in that policy and as required by applicable law.

Force Majeure and Extraordinary Events

We are not responsible for unavoidable shipping delays caused solely by extraordinary events outside our reasonable control, to the extent permitted by law.

Such events may include:

• natural disasters;
• extreme weather;
• war or civil disturbance;
• major transportation disruptions;
• government restrictions;
• widespread carrier interruptions;
• labour disruptions; or
• other comparable events.

We will nevertheless make reasonable efforts to provide information and assistance when an order is materially affected.

Consumer Protection

Shipping and online purchase issues in Canada may be governed by applicable federal, provincial, and territorial requirements, depending on the issue and customer location.

Nothing in this policy limits a consumer right concerning delivery, cancellation, refund, or contractual performance that cannot legally be excluded.

Changes to Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, delivery services, operational procedures, legal requirements, or available shipping methods.

Changes will apply prospectively as appropriate and will not remove rights already acquired under an existing order.

Contact Us

For shipping questions, delayed deliveries, tracking issues, address problems, damaged packages, or other order-delivery concerns, contact:

paddocktopantry.shop
Email: info@paddocktopantry.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days