Refund policy

Overview

Thank you for shopping at paddocktopantry.shop.

We want customers to understand their options when a product needs to be returned or when a refund is requested. This Return and Refund Policy explains our standard procedures for returns, damaged or defective products, incorrect items, cancellations, exchanges, and refunds.

Shopify permits merchants to publish a written return and refund policy and makes merchants responsible for following the policy they publish.

Questions about a return or refund should be sent to:

info@paddocktopantry.shop

30-Day Return Period

Unless otherwise stated in this policy or on the applicable product page, you may request a return within 30 days after the date your order is delivered.

To qualify for a standard return, the product must generally:

• be returned within the applicable return period;
• be in the same condition in which it was received;
• be unused, unworn, unwashed, and unaltered, where applicable;
• contain its original labels, tags, accessories, manuals, components, and packaging where reasonably possible; and
• be accompanied by proof of purchase or sufficient order information.

Submitting a return request does not automatically mean that the return has been approved.

Please contact us before sending a product back.

How to Request a Return

To request a return, email:

info@paddocktopantry.shop

Your message should include:

• your order number;
• the name or email address associated with the order;
• the product you wish to return;
• the reason for the return; and
• photographs or other supporting information where the product is damaged, defective, or incorrect.

After reviewing your request, we will provide return instructions where the return is eligible.

Products returned without following the applicable return instructions may be delayed, refused, or returned to the sender where permitted by law.

Damaged Products

Please inspect your order after delivery.

If an item arrives damaged, contact info@paddocktopantry.shop as soon as reasonably possible after discovering the damage.

Please provide:

• your order number;
• a description of the damage; and
• clear photographs showing the damaged product and, where relevant, its packaging.

Once reviewed, we may provide an appropriate remedy, which may include replacement, refund, partial refund, or another solution consistent with applicable law.

Defective Products

If you believe a product contains a manufacturing defect or does not function as reasonably described, contact us at info@paddocktopantry.shop.

We may request photographs, video, troubleshooting information, serial information, packaging details, or other reasonable evidence to help assess the issue.

Nothing in this policy limits statutory rights or legal remedies that apply to defective goods.

Incorrect Items

If you receive a product materially different from the product shown on your order confirmation, please contact us promptly.

Where we confirm that the incorrect item was sent because of an error attributable to us, we will arrange an appropriate remedy without requiring you to bear reasonable return shipping costs associated with correcting our error.

Missing Items

If your package has been delivered but one or more products listed in the shipment are missing, please contact us at info@paddocktopantry.shop.

We may ask for:

• photographs of the package;
• photographs of the products received;
• the shipping label;
• packaging materials; and
• other information reasonably necessary to investigate the claim.

Change-of-Mind Returns

Eligible products may generally be returned within the 30-day return period where the customer changes their mind, provided the product remains in returnable condition.

Unless otherwise required by law or the return is caused by our error, the customer is responsible for return shipping costs associated with a change-of-mind return.

Original standard shipping is provided free of charge and therefore no standard outbound shipping charge will be deducted from the refund.

Any optional premium or additional service charge actually paid by a customer is not necessarily refundable unless required by applicable law.

Non-Returnable Products

Certain products cannot be returned or may have restricted return eligibility because of their nature.

Subject to applicable law, non-returnable categories may include:

• perishable products;
• products that deteriorate rapidly;
• food or consumable products that have been opened;
• personalized or customized products;
• products made to customer specifications;
• gift cards;
• products marked as final sale before purchase;
• opened hygiene-sensitive products;
• opened personal-care products where resale would create a hygiene concern;
• hazardous materials or regulated substances where return transportation is restricted; and
• products that cannot reasonably be resold after opening for health or safety reasons.

If you are uncertain whether a product is eligible for return, contact info@paddocktopantry.shop before sending it back.

A product will not be treated as non-returnable where applicable law requires a remedy.

Sale and Promotional Products

Unless a product is clearly identified as Final Sale, eligible sale or promotional products may be returned under the same general conditions described in this policy.

Products specifically marked Final Sale are not eligible for change-of-mind returns, subject always to mandatory consumer rights relating to defective, misrepresented, damaged, or otherwise non-conforming goods.

Return Condition

Returned products may be inspected after receipt.

If a returned product has been used beyond what is reasonably necessary to inspect it, has been damaged after delivery, is missing material parts, or is returned in materially different condition, we may refuse the return or reduce the refundable amount where permitted by applicable law.

Normal inspection of a product solely for the purpose of determining its nature or condition will be considered reasonably when reviewing a return.

Exchanges

We do not guarantee direct exchanges for every product.

Where you would like a different product, size, variation, or other option, contact us at info@paddocktopantry.shop.

Depending on stock availability and the circumstances, we may:

• arrange an exchange;
• process a return and ask you to place a new order; or
• offer another reasonable solution.

Refund Approval

After we receive and inspect an eligible returned product, we will notify you whether the refund has been approved.

Where approved, the refund will normally be issued to the original payment method.

We generally aim to initiate approved refunds within 10 business days after the return has been received and approved.

Your bank, card issuer, payment provider, or financial institution may require additional time to post the refund to your account. Those processing periods are outside our direct control.

Partial Refunds

Where permitted by applicable law, a partial refund may be appropriate if:

• only part of an order is returned;
• a product has been materially used or damaged after delivery;
• material components or accessories are missing;
• a refund relates to only part of a bundle; or
• another reasonable adjustment is necessary.

We will explain any material deduction where applicable.

Refunds to Original Payment Method

Refunds are ordinarily returned to the original payment method used to complete the transaction.

We generally cannot redirect a card refund to another card, bank account, or unrelated payment method.

If the original payment method is no longer available, please contact us so that we can determine what options are available through the relevant payment provider.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

info@paddocktopantry.shop

We will attempt to cancel the order before it enters fulfillment or shipment.

Cancellation cannot be guaranteed once fulfillment has started or the package has been transferred to a carrier.

If the order can no longer be cancelled, you may request an eligible return after delivery.

Orders Cancelled by Us

We may cancel an order where reasonably necessary, including because of:

• product unavailability;
• inventory errors;
• pricing errors;
• payment authorization problems;
• suspected fraud;
• legal restrictions;
• inability to deliver to the supplied address; or
• another material problem preventing fulfillment.

If we cancel an order after payment has been successfully collected, we will issue a refund for the cancelled amount.

Lost or Stolen Return Packages

Customers are responsible for using an appropriate return method when they are responsible for return shipping.

We recommend retaining shipping receipts and tracking information until the return is completed.

We are not responsible for a customer-arranged return package that is lost before it reaches the designated return destination, except where responsibility cannot lawfully be excluded.

Fraudulent Return Activity

We reserve the right to investigate return requests reasonably suspected of involving fraud, abuse, falsified information, altered products, empty packages, substitution, repeated exploitation of return procedures, or other misconduct.

Fraud prevention measures will not be used to deny legitimate statutory consumer rights.

Consumer Rights in Canada

Consumer protection relating to purchases and contracts in Canada is significantly administered at the provincial and territorial level.

This policy is intended to operate alongside applicable consumer law.

Nothing in this Return and Refund Policy excludes, restricts, or replaces any guarantee, warranty, remedy, refund right, cancellation right, or other consumer right that cannot legally be excluded or restricted.

Where applicable law provides greater protection than this policy, the applicable legal requirement will prevail.

Contact

For return, exchange, refund, cancellation, damaged product, or incorrect-order questions, contact:

paddocktopantry.shop
Email: info@paddocktopantry.shop