Privacy policy

Introduction

This Privacy Policy describes how paddocktopantry.shop collects, uses, stores, processes, and discloses personal information when you visit our online store, communicate with us, make a purchase, create or use available website features, or otherwise interact with our services.

For privacy questions or requests, contact:

Email: info@paddocktopantry.shop

Canadian private-sector privacy requirements may include the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, as well as applicable provincial privacy laws. PIPEDA establishes requirements for private-sector organizations subject to the Act regarding personal information handled in commercial activities.

Personal Information

For purposes of this Privacy Policy, personal information generally means information about an identifiable individual or information that can reasonably be associated with an identifiable individual.

Depending on how you interact with our store, we may collect different categories of information.

Information You Provide to Us

Information you voluntarily provide may include:

• your name;
• billing address;
• shipping address;
• email address;
• telephone number, if supplied;
• account information, if customer accounts are available;
• order information;
• product preferences;
• customer service communications;
• return or refund information;
• information submitted through website forms;
• review or feedback information;
• promotion or discount information;
• information necessary to investigate a transaction; and
• other information you choose to provide.

Transaction and Payment Information

When you purchase a product, payment information is processed through Shopify and/or the payment provider made available through our checkout.

Depending on the payment method selected, transaction information may include payment authorization information, payment status, transaction identifiers, billing details, and limited payment-related information.

We do not necessarily receive or independently store complete payment card information where it is processed directly by an authorized payment provider.

Information Collected Automatically

When you use our website, certain technical information may be collected automatically through Shopify and other technologies used to operate, secure, analyze, or improve the store.

This information may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages viewed;
• referring URLs;
• date and time of visits;
• website interaction information;
• shopping cart activity;
• approximate location derived from technical information;
• cookie or similar technology identifiers;
• session information; and
• information relating to website performance or security.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, tags, analytics technologies, and similar tools.

These technologies may be used to:

• keep the website functioning;
• remember preferences;
• maintain shopping cart functionality;
• authenticate users where applicable;
• help secure the website;
• understand website performance;
• understand how customers use the store;
• measure marketing effectiveness;
• prevent fraud; and
• provide relevant advertising where permitted.

Canadian privacy guidance recognizes that online behavioural advertising and tracking technologies can involve personal information and may require appropriate transparency and consent.

Browser settings may allow you to restrict or delete certain cookies. Disabling necessary cookies may affect website functionality.

How We Use Personal Information

We may use personal information for legitimate business purposes including:

Processing Orders

We use customer information to:

• receive orders;
• verify transactions;
• collect or authorize payment;
• prepare orders;
• arrange shipping;
• provide delivery information;
• manage returns;
• issue refunds; and
• maintain transaction records.

Customer Service

We may use your information to:

• respond to questions;
• provide product assistance;
• investigate delivery concerns;
• handle complaints;
• resolve payment issues;
• process returns and refunds; and
• communicate about your account or transaction.

Fraud Prevention and Security

Information may be processed to:

• detect suspicious transactions;
• prevent unauthorized purchases;
• protect customer accounts;
• prevent abuse of promotions;
• secure our website;
• investigate security incidents; and
• protect our rights and those of customers or third parties.

Operating and Improving the Store

We may use information to:

• analyze website usage;
• evaluate product interest;
• troubleshoot technical issues;
• improve navigation;
• improve store performance;
• understand customer preferences;
• improve customer support; and
• develop or improve our services.

Legal and Compliance Purposes

We may process information where necessary to:

• maintain business records;
• respond to lawful requests;
• protect legal rights;
• comply with tax, accounting, fraud-prevention, consumer protection, privacy, or other applicable obligations;
• enforce our Terms of Service; or
• establish, exercise, or defend legal claims.

Marketing Communications

Where permitted by applicable law, we may send marketing communications to customers or subscribers who have provided appropriate consent or where another lawful basis applies.

Canada's Anti-Spam Legislation requires appropriate consent for commercial electronic messages, subject to applicable statutory exceptions and implied-consent rules. Commercial messages must also comply with identification and unsubscribe requirements.

You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the message or by contacting:

info@paddocktopantry.shop

Unsubscribing from promotional messages does not prevent us from sending necessary transactional communications relating to an order, refund, security issue, or customer service request.

Shopify

Our online store uses Shopify technology.

Shopify may process personal information necessary to provide the online storefront, checkout, payment, security, analytics, technical, and related e-commerce services.

Your information may therefore be processed through Shopify's systems in connection with your use of paddocktopantry.shop.

Service Providers

We may disclose personal information to service providers that perform functions on our behalf, such as:

• Shopify;
• payment processors;
• shipping carriers;
• fulfillment providers;
• fraud-prevention providers;
• analytics providers;
• IT and hosting providers;
• customer support providers;
• accounting or professional advisers;
• marketing providers where permitted; and
• other vendors necessary to operate our business.

We seek to disclose only information reasonably necessary for the relevant service.

Shipping Providers

To deliver an order, information such as your name, shipping address, contact details, order details, and tracking information may be provided to carriers, logistics providers, fulfillment providers, or other organizations involved in delivery.

Legal Disclosure

We may disclose personal information where reasonably necessary or legally required to:

• comply with a court order;
• respond to valid legal process;
• cooperate with lawful regulatory or governmental requests;
• investigate suspected fraud;
• protect safety;
• enforce agreements;
• defend legal claims; or
• protect our legal rights.

Business Transactions

If our business or relevant assets are reorganized, transferred, merged, sold, financed, or otherwise involved in a business transaction, personal information may be disclosed or transferred as permitted by applicable law and subject to appropriate safeguards.

Cross-Border Processing

Shopify, payment processors, carriers, service providers, and other vendors may process information outside the province or territory in which a customer resides and, in some cases, outside Canada.

As a result, information may become subject to the laws and lawful access requirements of another jurisdiction.

Where required, we use reasonable measures to ensure that service providers process information appropriately.

Consent

Where consent is required, we seek consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected, used, or disclosed.

PIPEDA's fair information principles address accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, access, and challenging compliance.

You may withdraw consent where legally permitted, subject to reasonable notice and any legal or contractual restrictions.

Withdrawal of consent may affect our ability to provide a service where the information is necessary to perform that service.

Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• completing transactions;
• customer service;
• accounting and tax records;
• fraud prevention;
• legal compliance;
• dispute resolution;
• enforcement of agreements; and
• other legitimate business needs.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise securely disposed of in accordance with applicable requirements.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, theft, or misuse.

No internet transmission, storage service, or electronic system can be guaranteed to be completely secure.

Customers should also protect account credentials and should not share passwords or sensitive payment information through unsecured communication channels.

Accuracy

We take reasonable steps to maintain personal information that is sufficiently accurate, complete, and current for the purposes for which it is used.

Customers may contact us to request correction of inaccurate personal information.

Access and Correction

Depending on applicable law, you may have the right to request access to personal information held about you and to request correction of inaccurate or incomplete information.

PIPEDA generally provides individuals with rights of access to personal information held by organizations subject to the Act, subject to applicable exceptions.

To submit a request, contact:

info@paddocktopantry.shop

We may need to verify your identity before processing a privacy request.

Other Privacy Rights

Depending on your province or territory and the law applicable to the processing, you may also have rights concerning:

• withdrawal of consent;
• correction;
• complaints;
• information about our privacy practices;
• information about certain disclosures or service providers; and
• other rights provided by applicable law.

We will respond to valid requests in accordance with applicable legal requirements.

Children

Our services are intended for individuals who are legally able to enter into a purchase transaction or who use the website with the involvement of a parent or legal guardian where required.

We do not knowingly seek to collect personal information from children contrary to applicable law.

If you believe a child has provided personal information improperly, contact info@paddocktopantry.shop.

Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We do not control the privacy practices of independent third parties. Customers should review the privacy policies of those third parties before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

• changes in our practices;
• new website functionality;
• changes in service providers;
• legal or regulatory developments;
• security requirements; or
• operational changes.

The current version will be published on paddocktopantry.shop with an updated revision date where appropriate.

Privacy Complaints

If you have a concern regarding our handling of personal information, please contact us first so that we can review the issue.

paddocktopantry.shop
Email: info@paddocktopantry.shop

Where applicable, individuals may also have the right to raise a concern with the relevant Canadian privacy regulator.